Return & Exchange Policy

At Nivrox, we want you to be happy with your purchase. We offer a 7-Day Exchange Policy on eligible products.

7-Day Exchange

You can request an exchange within 7 days of delivery if you need a different size or the product isn't the right fit.

Exchange Eligibility

To be eligible:

Product must be unused and unworn.
Product must not be washed.
All original tags and stickers must be attached and intact.
Product must be in its original condition.
Product should be returned with its original packaging.
Product must not have stains, marks, perfume/deodorant smell, makeup marks, or any other signs of use.

❌ Exchange Will Not Be Accepted If

The product has been worn or used.
The product has been washed.
Tags/stickers have been removed or damaged.
Product has been altered or damaged.
Product has stains or other signs of use.
Exchange request is made after 7 days of delivery.

Size Exchange

If you ordered the wrong size, you can request an exchange for another available size, subject to stock availability.

Damaged or Wrong Product

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery and share clear photos/videos of the product and packaging.

Our team will review the issue and assist you with the appropriate resolution.